Shipping policy

1. Shipping Destinations

Fluffy Lord ships internationally to the following regions:

  • United States (USA)

  • Europe (EU and selected European countries)

We reserve the right to limit shipping to certain remote or restricted areas.

2. Order Processing Time

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed the next business day.

3. Estimated Delivery Time

After your order has been shipped, estimated delivery times are:

  • USA: 5–10 business days

  • Europe: 3–7 business days

Delivery times are estimates and may vary due to factors outside our control.

4. Shipping Rates

Shipping costs are calculated and displayed at checkout before payment.
Free shipping promotions may be available from time to time and will be clearly displayed on the website.

5. Shipping Carriers

We use trusted international carriers, including but not limited to:

  • DHL

  • UPS

  • FedEx

  • USPS

  • GLS

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT.
These charges are not included in the product price or shipping cost and are the customer’s responsibility.

7. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

8. Lost, Delayed or Damaged Packages

Fluffy Lord is not responsible for delays caused by customs, weather conditions, or courier issues.
If your package is lost or arrives damaged, please contact us within 5 business days of the estimated delivery date.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

10. Unclaimed or Refused Packages

If a package is unclaimed or refused and returned to us, the original shipping fee (if any) will be deducted from the refund.

11. Force Majeure

Fluffy Lord is not liable for delays or failure to deliver caused by events beyond our control, including natural disasters, strikes, or government restrictions.

12. Contact Us

For any questions related to shipping, you can contact us at:

Email: contact@fluffyl-lord .com
Business name: Fluffy Lord